Privacy Policy

Mary's Dog Grooming ("we," "us," or "our") operates the website at https://marysdoggrooming.com. We are committed to protecting the privacy of our clients, website visitors, and anyone who contacts us. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Quebec provincial privacy legislation.

By using our website or contacting us, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website.

1. Information We Collect

We collect personal information only when it is necessary for a legitimate purpose. The types of information we may collect include:

Information You Provide Directly

• Contact form submissions: Your name, email address, phone number, and any message content you provide when reaching out to us.
• Appointment-related information: Your dog's name, breed, size, and any relevant health or behavioural notes you share to help us prepare for a grooming session.
• Email and phone correspondence: Messages you send to us by email at [email protected] or by calling +1 705-594-1639.

Information Collected Automatically

• Usage data: General information about how you use our website, such as the pages you visit, how long you spend on them, and how you arrived at our site.
• Technical data: Your IP address, browser type, operating system, and device type. This data is collected in aggregate and is not typically linked to individual identities.
• Cookie data: See the Cookies section below for details.

We do not collect sensitive personal information such as financial data, health records, or government identification numbers through this website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and schedule grooming appointments.
• To provide grooming services appropriate to your dog's needs.
• To send you appointment reminders or follow-up communication if you have requested this.
• To improve our website content, user experience, and services.
• To comply with legal obligations applicable to our business in Quebec and Canada.

We do not use your personal information for automated decision-making or profiling. We do not sell your personal information to third parties. We do not use your contact information for unsolicited marketing unless you have explicitly opted in.

3. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to support basic functionality and improve your browsing experience. We use the following types of cookies:

Strictly Necessary Cookies

These are required for the website to function and cannot be switched off. They include cookies that remember your cookie consent preference and support core navigation.

Analytical / Performance Cookies

We may use analytical tools to understand how visitors use our website in aggregate. This information helps us improve our content and layout. If used, such tools are configured to anonymize IP addresses and limit data retention.

Functional Cookies

These cookies remember choices you make on our site, such as interactive checklist progress, so we can provide a better experience when you return.

When you visit our website, a cookie banner will appear. You can choose to accept, decline, or manage your cookie preferences at that time. You can also adjust cookie settings through your browser at any time. Please note that declining non-essential cookies may affect some interactive features of the website.

4. Information Sharing and Third Parties

We do not sell, trade, or rent your personal information to any third party.

We may share limited information with trusted service providers who assist us in operating our website or communicating with you — for example, email service providers or website hosting companies. These third parties are required to protect your information and are prohibited from using it for any other purpose.

Our website may embed third-party services including Google Maps and Google Fonts. These services may collect certain technical information in accordance with their own privacy policies. We encourage you to review Google's Privacy Policy if you have questions about how Google handles data.

We may disclose personal information if required to do so by law or in response to a lawful request from a government authority or court order in Canada.

5. Data Retention

We retain personal information only for as long as it is needed for the purpose it was collected, or as required by applicable law. Contact form submissions and appointment records are generally retained for up to two years. If you wish to have your information deleted sooner, please contact us and we will make reasonable efforts to accommodate your request.

6. Security

We take reasonable precautions to protect your personal information from loss, theft, unauthorized access, disclosure, copying, or modification. Our website uses HTTPS encryption to protect data transmitted between your browser and our server.

While we work to safeguard your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, and we encourage you to be thoughtful about the information you share online.

7. Your Rights

Under PIPEDA and Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25), you have rights with respect to your personal information, including:

• Right of access: You may request a copy of the personal information we hold about you.
• Right of correction: You may ask us to correct information that is inaccurate or incomplete.
• Right to withdraw consent: Where we rely on your consent to process your information, you may withdraw that consent at any time. This will not affect any processing carried out before withdrawal.
• Right to erasure: You may request that we delete your personal information, subject to any legal retention obligations.
• Right to lodge a complaint: If you believe we have not handled your personal information appropriately, you may contact the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca, or the Commission d'accès à l'information du Québec (CAI) at cai.gouv.qc.ca.

To exercise any of these rights, please contact us using the information in the Contact section below. We will respond within a reasonable timeframe and at no charge.

8. Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child under 18 has provided us with personal information, please contact us and we will take steps to delete it promptly.

9. External Links

Our website may contain links to external websites for your convenience. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Business: Mary's Dog Grooming
• Address: 120 Rue Cousineau, Gatineau, QC J8T 3S1, Canada
• Email: [email protected]
• Phone: +1 705-594-1639