Reviews from Real Dog Owners

"Our golden, Maple, has always been nervous at groomers — she'd shake the entire time and come home exhausted and stressed. The first visit with Mary's was noticeably different. They took their time, let her sniff around, and didn't rush into anything. She came home calm. That alone was worth it. We've been coming back every six weeks since."

"I have a husky — a real shedder. I'd tried three other places in Gatineau and none of them really understood what a deshedding treatment for a double-coated breed actually involves. Claire at Mary's does. The difference in how much fur is left on my furniture afterward is honestly dramatic. She also gave me tips on what I can do at home between visits, which no one had ever bothered to do before."

"Brought my labradoodle, Charlie, in for his first groom at 12 weeks. I was nervous about how he'd react. Julie was absolutely fantastic with him — she narrated what she was doing, kept him engaged, and treated the whole thing like an introduction rather than a task. He was completely fine. I've already recommended this place to two other people who just got puppies."

"My dog Biscuit is 13 and has arthritis in his back legs. Standing for extended periods is uncomfortable for him, and most groomers just push through. Mary was very thoughtful about how she positioned him and offered breaks throughout the session. She also noticed some skin irritation on his back that I hadn't caught — just mentioned it to me calmly without making a big deal. That kind of observation matters."

"I've been bringing my German shepherd here for two years now. The full groom always turns out well, but more importantly, she doesn't dread going the way she used to at our old groomer. She still isn't exactly enthusiastic, but she's relaxed, which says a lot. The team is clearly used to working with dogs that aren't naturally cooperative, and they handle it without drama."

"We adopted a rescue dog last year who'd clearly had rough experiences with grooming. She'd growl, tremble, and snap at previous groomers — so we'd been doing everything ourselves at home, which was getting difficult as her coat grew. A friend suggested Mary's. After three gradual visits building up slowly, Rosie now goes in without much fuss. It took patience on their end, but they never rushed it."

"Julie has been cutting my poodle's hair for almost two years and she consistently nails the style. I'm picky about my dog's cut and I've had a lot of disappointing experiences elsewhere — too short, uneven, or just not the look I described. Julie actually listens, asks follow-up questions, and the result is always clean and consistent. That consistency is what keeps me coming back."

"My beagle is 11 and increasingly uncomfortable with new experiences. The team at Mary's is very attuned to how he's doing throughout the session — when to give him a break, when to keep going, when to stop for the day. I appreciate that they communicate with me clearly afterward about what they noticed and what they recommend for next time. It feels like a proper partnership."

"We have a Bernese Mountain Dog — which means a lot of coat to deal with. Claire handles him beautifully. He's a big dog and not always easy to work with, but she has a calm confidence that seems to help him settle. His coat is always in great shape after a visit and she's consistent about following up with notes on what she noticed and what we should keep an eye on at home."